OUR GENERAL CONDITIONS OF SALE
Servtep, 13 Rue Isambard, 27000 EVREUX, France. RCS Evreux 807 983 630
SERVTEP, SASU, trade name Servtep and whose registered office is 13 Rue Isambard, 27000 EVREUX, France, registered at the RCS of Evreux under the number 807 983 630 ( VAT : FR 54 807 983 630 ).
1. GENERAL :
The present general terms and conditions of sale of SERVTEP apply to all orders, sales and deliveries of the products that it markets in the sole capacity of distributor, and this by means of catalogs, price lists, advertisements and estimates, on the Internet or orally.
The products marketed by SERVTEP are intended exclusively for customers acting in the course of their business (hereinafter referred to individually as "Customer").
Consequently, by placing an order with SERVTEP, the Customer declares that he/she is acting within the framework of his/her professional activity and does not have the status of a consumer within the meaning of consumer law, this declaration being considered to be decisive as SERVTEP's willingness to contract.
Any order implies full and unconditional acceptance of these general terms and conditions of sale, which shall be the only ones applicable, to the exclusion of any other document, in particular any general terms and conditions of purchase of the Customer.
2. QUOTATIONS, ORDERS :
Only written quotations are valid, for the period indicated therein. Otherwise, the duration is 1 month.
Orders may be placed on the Internet, by telephone, mail or fax, on paper with a commercial letterhead or bearing the customer's commercial stamp, or by e-mail.
The contract is then concluded after formal acceptance by SERVTEP of the order issued by the customer. SERVTEP shall send an order confirmation to the customer's address by any appropriate means.
The customer shall check the order confirmation and notify us immediately of any errors. Otherwise, this Agreement shall apply to such order confirmation.
Any order placed in the name of or on behalf of the customer is deemed to have been placed by the customer, one of his employees, or a person authorized to do so.
The prices of the Products and Service Offers, the related taxes, shipping costs and ancillary costs are indicated on the invoice issued by SERVTEP.
Unless otherwise agreed, the offers and price lists correspond to the price list in effect at the time of the catalog design and website updates and are not binding beyond that.
Orders are accepted subject to price increases imposed on us by our own suppliers and to circumstances beyond our control which would subsequently make delivery impossible or more expensive.
4. TERMS OF PAYMENT
Payments must be made in such a way that SERVTEP can dispose of the sums on the due date shown on the invoice. Payment shall be made, unless otherwise stipulated in the order, by :
4.1 Credit card (Visa or MasterCard). The banking information is entered on a secure server of our banking partner to ensure the security and confidentiality of information provided during the transaction.
4.2 Check (issued by a bank domiciled in France). The check must be sent to the order of SERVTEP to the following address SERVTEP - 13 Rue Isambard, 27000 EVREUX, FRANCE. It must be accompanied by a copy of the e-mail acknowledging receipt of your order. The cheque must be made out to the legal entity that placed the order. The processing of the order will be carried out only as from the date of credit of the check on the bank account of SERVTEP.
4.3 Bank Transfer. Bank transfers will only be accepted if the holder of the issuing account is the legal entity that placed the order. The processing of the order will only take place from the date of crediting the transfer to the bank account of SERVTEP.
Regardless of the method of payment, SERVTEP reserves the right to ask the Customer for a cashier's cheque in the event that the sums involved are significant.
These options are applicable to EU Country members only. Delivery usually takes 2-15 business days following confirmation of your order.
If the product delivered does not correspond to that specified in the order, or has been bumped and damaged externally during shipment, or detects that the product has not worked properly within 48 hours of receipt, it must be immediately notified and within 48 hours of receipt of the same, by sending an e-mail to firstname.lastname@example.org. Once we receive this e-mail, we will start processing your return. If you have received damaged packaging, it is very important that you indicate this on the delivery note of the carrier at the time of receipt.
The delivery times of the products are indicated on the Site at the time of the order. The Customer acknowledges that they are given as an indication and that SERVTEP undertakes in any event to deliver the products within a reasonable time. Consequently, the Customer acknowledges and accepts that in the event of non-compliance with the deadlines indicated on the Website at the time of the order, the Customer waives any claim for damages for delay and/or to request cancellation of the sale.
Orders are prepared from Monday to Friday. The Customer must, upon receipt, ensure the good condition of the packages and make the usual reservations with the carrier in compliance with the forms and the legal deadline provided for in Article L. 133-3 of the Commercial Code. Attention, the mentions "subject to inspection" or "subject to unpacking" have no legal value with the carriers or insurers.
The Customer is obliged to provide proof of any missing or damaged product.
An order for items not available in stock may be subject to a longer delivery time or to cancellation.
The transfer of risk is ex warehouse. In the event of delay of forwarding on the products appearing on the site and only for them, SERVTEP will not be able to see its responsibility committed with some title that it is. The customer will have the possibility of cancelling his order or of accepting a new deadline, without being able to require a price reduction or damages.
In the event of non-receipt of a parcel within the time limits indicated, the Customer is invited to report it to SERVTEP within 15 calendar days following the date of dispatch, so that an investigation can be carried out with the carrier, which may take several days. Please include a copy of your identity card and a sworn statement from the person at the delivery address that the package was not received. During this investigation, SERVTEP will not be able to make any decision as to the follow-up of the Customer's order.
If the products received do not conform to the invoice, the Customer must notify SERVTEP immediately or at the latest within three days of receipt of the order. A copy of the invoice must be included with the Customer's complaint.
Any complaint regarding the quality of a product must be accompanied by a sample of the item containing the reported defect, and insofar as it is necessary to prove the facts, by a sample of the same product in its original packaging bearing the useful references for identification. No claim will be accepted if the above conditions are not respected.
You can request a cancellation of your order by email at any time before shipping. Once the product has been shipped, you have 14 days from the date of delivery to request a refund, (except in the case of a damaged product upon delivery which must be notified to us immediately, in which case you must inform us immediately and send us clear photos of both the package and the damaged item). To submit your request, simply send us an email (email@example.com) to initiate the process. If you are eligible for refund, Servtepstore.com will provide authorization and can send to our technical center. The return of non-defective goods as a general rule is not accepted for individual or business customers.
Goods returned for refund must be in their original packaging with all accessories. You are responsible for the packaging of the items for returns: they must be packaged carefully and in new condition. Consumable, perishable and hygienic items that have been opened are not eligible for refund.
Refunds granted for payments by bank transfer or refunds granted and pending by bank transfer will only be for the exact amount received by SERVTEP and will not include any bank charges generated in connection with the payment of the purchase. SERVTEP shall only be liable to pay for its own bank charges in connection with the refund by bank transfer. Any reimbursement may be reduced by reimbursement costs (including shipping costs, restocking costs and processing costs).
SERVTEP will refund the money within a maximum of 10 days, once the product has been received and verified that it is in perfect condition. We will only refund the amount of the product and not other services associated with the order such as shipping insurance, shipping costs or payment commissions (if any). In orders with free shipping, if the return is by repentance, 10 € will be deducted from the amount, due to the shipping costs that caused the product to be shipped.
8. WARRANTY AND LIMITATION OF LIABILITY
9. SOFTWARE AND CD-ROM
Software and CD-ROMs cannot be taken back as they are not subject to any trial offer. They are and remain the exclusive property of the manufacturer and its licensor. No transfer of ownership of the software can therefore be made. Only a user's license is granted.
The user may not, in any form whatsoever, transfer, concede, communicate or lend them for a fee or free of charge, nor reproduce them. The Customer shall refrain from counterfeiting our products, from allowing their counterfeiting or from encouraging it in any way whatsoever. Our customers, who are intermediaries between our company and the users, are obliged to include the above paragraph with the same scope in their conditions of sale.
As SERVTEP acts as a computer reseller, it cannot be held responsible for the content of CD-ROMs or software developed by the various publishers. The customer must take all useful measures to protect its own data, software and computers against the contamination of viruses that may circulate on the Internet or be contained in software purchased from SERVTEP. SERVTEP shall not be liable for any compensation for damage that the customer may suffer as a result of computer viruses.
10. OWNERSHIP OF DATA
SERVTEP will use the personal data provided by the customer during the ordering process for the declared purposes (order processing). This data will be kept by SERVTEP for the time necessary to carry out our activities and services. The customer has, in accordance with the Law n° 78-17 of January 16, 1978 modified and with the provisions of articles 15 to 20 of the General Regulation on the Protection of the Data n° 2016/679 of April 27, 2016, a right of access and of correction, opposition and portability of the personal information concerning it. This right may be exercised with SERVTEP. The customer authorizes SERVTEP to communicate the said information to partner companies in order to benefit from their promotional offers or within the framework of common commercial operations if necessary...
11. ATTRIBUTION OF JURISDICTION
Any dispute relating to the interpretation, execution or breach of contract shall be subject to French law.
Any dispute relating to the validity, interpretation and execution of the present general terms and conditions will be under the exclusive jurisdiction of the Commercial Court of Evreux, notwithstanding the plurality of parties or the appeal of a warranty. SERVTEP shall nevertheless have the right to bring the matter before any competent court, in particular that of the registered office or that of the place of delivery of the Products.