Transport, Claims and Return Conditions
Forwarding - Delivery charges
These options are applicable to EU Country members only. Delivery usually takes 2-15 business days following confirmation of your order.
If the product delivered does not match the one specified in the order, or has been bumped and damaged externally during shipment, or detects that the product has not worked properly within 48 hours of receipt, it must be immediately notified and within 48 hours of receipt of the same, by sending an e-mail to firstname.lastname@example.org. Once we receive this e-mail, we will start processing your return. If you have received damaged packaging, it is very important that you indicate this on the delivery note of the carrier at the time of receipt.
The delivery times of the products are indicated on the Site at the time of the order. The Customer acknowledges that they are given as an indication and that Servtep commits in any case to deliver the products within a reasonable time. Consequently, the Customer acknowledges and agrees that in case of non-compliance with the deadlines indicated on the Site at the time of the order, the Customer waives any claim for damages for delay and/or to request the cancellation of the sale.
Orders are prepared from Monday to Friday. The Customer must, upon receipt, ensure the good condition of the packages and make the usual reservations with the carrier in compliance with the forms and the legal deadline provided for in Article L. 133-3 of the Commercial Code. Attention, the mentions "subject to inspection" or "subject to unpacking" have no legal value with the carriers or insurers.
The Customer is obliged to provide proof of any missing or damaged product.
An order for items not available in stock may be subject to a longer delivery time or to cancellation.
The transfer of risk is ex warehouse. In case of delay of shipment on the products listed on the site and only for them, Servtep will not be held responsible for any reason whatsoever. The customer will have the possibility to cancel his order or to accept a new delay, without being able to demand a discount or damages.
In case of non-receipt of a parcel within the indicated delay, the Customer is invited to report it to Servtep within 15 calendar days following the date of shipment, so that an investigation can be conducted with the carrier, which may take several days. We kindly ask you to join to your request a copy of your identity card and a certificate on the honor established by the person present at the delivery address, attesting the non-receipt of the package. During this investigation, Servtep will not be able to make any decision about the follow-up of the customer's order.
If the products received are not in accordance with the invoice, the Customer must notify Servtep immediately or at the latest within three days from the date of receipt of the order. A copy of the invoice must be attached to the Customer's complaint.
Any complaint about the quality of a product must be accompanied by a sample of the item with the reported defect, and if necessary to prove the facts, a sample of the same product in its original packaging with the useful references for identification. No claim will be accepted if the above conditions are not respected.
You can request a cancellation of your order by email at any time before shipping. Once the product has been shipped, you have 14 days from the date of delivery to request a refund, (except in the case of a damaged product upon delivery which must be notified to us immediately, in which case you must inform us immediately and send us clear photos of both the package and the damaged item). To submit your request, simply send us an email (email@example.com) to initiate the process. If you are eligible for refund, Servtepstore.com will provide authorization and can send to our technical center. The return of non-defective goods as a general rule is not accepted for individual or business customers.
Goods returned for refund must be in their original packaging with all accessories. You are responsible for the packaging of the items for returns: they must be packaged carefully and in new condition. Consumable, perishable and hygienic items that have been opened are not eligible for refund.
Refunds granted for payments by bank transfer or refunds granted and waiting to be made by bank transfer will only be of the exact amount received by Servtep and will not include any possible bank charges generated on the occasion of the payment of the purchase. Servtep can only be held responsible for paying exclusively for its own bank charges on the occasion of the refund by bank transfer. Any refund can be reduced by refund costs (including shipping costs, restocking costs and administration costs).
Servtep will refund the money within a maximum of 10 days, once the product has been received and verified that it is in perfect conditions. We will only refund the amount of the product and not other services associated with the order such as shipping insurance, shipping costs or payment commissions (if any). In orders with free shipping, if the return is by repentance, 10 € will be deducted from the amount, due to the shipping costs that caused the product to be shipped.
The details of this refund fee are determined at Servtep's discretion and will be communicated along with your notification of acceptance of the refund. In addition, you agree to bear the cost of returning the items. The cost of returning the item(s) is subject to refund if the item(s) is found to be defective and if Servtep's authorization is granted prior to the return of the item(s). When a refund is requested and granted in accordance with these terms and conditions, it will be processed in the appropriate amount as soon as possible; in some cases, this refund may take up to 30 days after approval for the credited amount to appear in your bank account.